Communication Skills 3 – Advanced

Course Prerequisite(s)

Please note that this course has the following prerequisites which must be completed before it can be accessed
Communication Skills 2 – Intermediate
Communication Skills Course 1: Essential

About Course

Communication Skills Course 3: Advanced will make you a communication skills expert by introducing you to the high art of intercultural communication: How do you communicate with people from other cultures, both at home in your country and when travelling abroad? What are the most important things to pay attention to? Which are the worst mistakes and how can you avoid them? Many good business opportunities are known to have failed because of mistakes or misunderstandings on the intercultural level: With the experience of this Course, you will know where to be careful and you will be able to advise others on this. At the end of this course, you will finally get some vital information, hints and tricks on what to watch out for with communication in job applications, both local and international.

Course Content

Communication Skills Course 3: Advanced

Introduction to Communication Skills Course 3: Advanced

Lesson 1: New Skills – Mediation

Lesson 2: Intercultural Communication Part I – Introduction

Lesson 3: Intercultural Communication Part II – Definition and Culture Shock

Lesson 4: Intercultural Communication Part III – Awareness

Lesson 5: Intercultural Communication Part IV – Humour, Handshakes and Rituals

Lesson 6: Intercultural Communication Part V – Prejudice and Stereotype

Lesson 7: Intercultural Communication Part VI – Target Cultures

Lesson 8: Job Applications Part I – Letters of Application

8.1 Communication Skills for Job Applications (Part-1)
8.2 The Letter of Application
8.2.1 The Cover Letter
8.2.1.1 Preparation: Before you start
8.2.1.2 Formal Aspects
8.2.1.3 Structure of the Main Body of the Cover Letter
8.2.1.4 Addressing Selection Criteria
8.2.1.5 Cover Letter Samples
8.2.2 The Curriculum Vitae or Resume
8.2.2.1 Cover Letter vs Resume
8.2.2.2 CV vs Resume
8.2.2.3 Basic Structure of a Resume
8.2.2.4 Points to Note When Writing Your Resume /CV
8.3 The Job Interview

Lesson 9: Job Applications Part II – Job Interviews

9.1 Communication Skills for Job Applications (Part-2) – Interviews
9.2 Preparing for the Interview
9.3.1.1 Further Research on the Employer
9.2.2 Draw up a List of Questions
9.2.3 Match Your Skills and the Job Description
9.2.4 Prepare for Questions
9.2.5 Practice the Interview
9.2.6 Plan What to Bring
9.2.7 Plan What to Wear
9.2.8 Plan Your Arrival
9.3 During the Interview
9.4 After the Interview /Following Up
Exercises

Examination for the International Communication Skills Certificate (Advanced)

Certification Exam

Add this certificate to your resume to demonstrate your skills & increase your chances of getting noticed.

1	Speaker	2	Speech	3	Audience

4	Effect	5	Occasion	6	Aristotle

collocation		solution
to take	aback	surprise
	after	resemble (e.g. a parent)
	apart	dismantle / defeat, criticize
	aside	lead away from a group to talk in private
	away	remove / buy and carry away
	for	assume that sb is sth
	in	receive, include / observe / fool, trick
	off	remove / start to fly (plane)
	on	take on board / employ / undertake /assume
	out	destroy / lead or carry from
	out on	make the scapegoat for
	over	assume control or direction
	round	lead on a tour
	through	read something to somebody, repeat it, to check accuracy
	to	go away to a place, an escape / move towards and enter / adopt a habit or practice / form a liking for /
	up	lift / absorb / adopt (a pastime) /start / continue / mention (a topic) / interrupt in order to disagree / occupy

collocation		solution
to take	the air	go for a walk
	something amiss	be offended by something
	something as /for gospel	believe credulously
	a back seat	change to a less important function
	a bow /curtain	acknowledge applause by bowing
	the cash and let the credit go	put immediate financial advantage above other considerations
	a chance	attempt to do knowing that one may incur injury loss etc, take a risk
	the count	be (knocked) unconscious or helpless
	the floor	rise to address (a meeting, an assembly)
	a lot of stick	suffer a lot of (unfair) criticism, blame
	one’s medicine	submit to something unpleasant
	the plunge	finally do something one has been undecided about
	the strain	endure
	a tumble	fall; diminish sharply or suddenly
	umbrage at something	be offended by something
	wing	rise in flight, become active

Meaning	Collocation /Idiom
something is very unlikely	when pigs fly
something is very easy	a piece of cake
looking in the wrong place	barking up the wrong tree
avoid the main topic	beat about the bush
happens very rarely	once in a blue moon
not wanting to take a decision	sit on the fence
don’t take too seriously what somebody has said	take with a pinch /grain of salt
call for help when you don’t need it	cry wolf
hear as a rumour	on the grapevine
something is very expensive	something costs an arm and a leg
controversial issue unpleasant to deal with	hot potato
be brave in the face of adversity	keep a stiff upper lip
upset about something that happened in the past	a chip on one’s shoulder
an unbelievable tale	a cock and bull story
die	kick the bucket
somebody who is unpredictable	loose cannon
in a risky situation	out on a limb
exact likeness	spitting image

Course Prerequisite(s)

About Course

Course Content

Communication Skills Course 3: Advanced

Introduction to Communication Skills Course 3: Advanced

Lesson 1: New Skills – Mediation

1. Extending the Perspective on Skills: Mediation

1.1 Understanding Mediation as a Communication Skill

1.2 Mediation: Some Background

1.3 Types of Mediation

Types of Mediation

1.4 Aspects of Mediation

Lesson 2: Intercultural Communication Part I – Introduction

2.1.Intercultural Communication, Part 1

2.2. What Is Culture?

2.2.1. History: Where does the word ‘culture’ come from?

2.2.2 Culture vs. Nature

2.2.3 ‘High’ vs. ‘Low’ Culture

2.2.4 The “Iceberg Theory” of Culture

2.2.5 High Context vs. Low Context Cultures

2.2.6 Summary

Lesson 3: Intercultural Communication Part II – Definition and Culture Shock

3.1. Intercultural Communication (Part 2) – Intercultural Communication and Competence; Culture Shock

3.2 What Is Intercultural Communication?

3.3 What Is Intercultural Competence?

3.3.1 A Developmental Model of Intercultural Competence

Quick Quiz on the go

3.4. What Is Culture Shock (and how to cure it)?

Lesson 4: Intercultural Communication Part III – Awareness

4.1 Intercultural Communication (Part 3) – Important Aspects

4.2 Awareness of one’s own culture (and its complexity)

4.3 Aspects of Language

4.4 Status and Respect

4.5 Politeness

4.6 (Inter)Cultural Concepts of Time

Lesson 5: Intercultural Communication Part IV – Humour, Handshakes and Rituals

5.1 Intercultural Communication (Part 4) – Humour; Non-Verbal Communication; Rituals

5.2 Humour and Laughter

5.3 Intercultural Non-verbal Communication

5.3.1 Handshake Rules

5.3.2 Personal appearance

5.4 Personal space

5.5 Religion and Rituals

Lesson 6: Intercultural Communication Part V – Prejudice and Stereotype

6.1 Intercultural Communication (Part 5) – Stereotype and Prejudice

6.1.1 Prejudice

6.1.1.1 Hans-Georg Gadamer’s alternative view on prejudice

6.1.2. Stereotype

6.1.2.1 How to Deal with (Intercultural) Stereotyping

Lesson 7: Intercultural Communication Part VI – Target Cultures

7.1 Intercultural Communication (Part 6) – Select Target Cultures

7.2.1. Sample Culture: USA

7.2.2 Sample Culture: China

7.3 Conclusion

Intercultural Communication Skills Crossword Puzzle

Lesson 8: Job Applications Part I – Letters of Application

8.1 Communication Skills for Job Applications (Part-1)

8.2 The Letter of Application

8.2.1 The Cover Letter

8.2.1.1 Preparation: Before you start

8.2.1.2 Formal Aspects

8.2.1.3 Structure of the Main Body of the Cover Letter

8.2.1.4 Addressing Selection Criteria

8.2.1.5 Cover Letter Samples

8.2.2 The Curriculum Vitae or Resume

8.2.2.1 Cover Letter vs Resume

8.2.2.2 CV vs Resume

8.2.2.3 Basic Structure of a Resume

8.2.2.4 Points to Note When Writing Your Resume /CV

8.3 The Job Interview

Lesson 9: Job Applications Part II – Job Interviews

9.1 Communication Skills for Job Applications (Part-2) – Interviews

9.2 Preparing for the Interview

9.3.1.1 Further Research on the Employer

9.2.2 Draw up a List of Questions

9.2.3 Match Your Skills and the Job Description

9.2.4 Prepare for Questions

9.2.5 Practice the Interview

9.2.6 Plan What to Bring

9.2.7 Plan What to Wear